ISO 20000-1 IT Service Mangement System
ISO/IEC 20000 is the international standard for service management. Part 1 of the ISO/IEC 20000 standard illustrates a specification for a service management system (SMS).
Part 2 provides guidance on SMS implementation.
ISO/IEC 20000-1:2011 help IT service provider to manage the design, transition, delivery and improvement of services to fulfil agreed service requirements.
ISO 20000 Benefit
Demonstration of the reliability and quality of IT services to employees, stakeholders and customers.
Keep your company as a more consistent competitor in the marketplace
Manage IT vendors effectively.
Staff responsibilities are clear, improved staff morale
What is it for ?
Company seeking services from service providers and requiring assurance that their service requirements will be fulfilled
a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements