ISO 20000-1 IT Service Mangement System

ISO/IEC 20000 is the international standard for service management. Part 1 of the ISO/IEC 20000 standard illustrates a specification for a service management system (SMS). Part 2 provides guidance on SMS implementation.
ISO/IEC 20000-1:2011 help IT service provider to manage the design, transition, delivery and improvement of services to fulfil agreed service requirements.

ISO 20000 Benefit

  • Demonstration of the reliability and quality of IT services to employees, stakeholders and customers.
  • Keep your company as a more consistent competitor in the marketplace
  • Manage IT vendors effectively.
  • Staff responsibilities are clear, improved staff morale

  • What is it for ?

  • Company seeking services from service providers and requiring assurance that their service requirements will be fulfilled
  • a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements